Job entails managing all administrative tasks associated with the legal process of foreclosure billing. These tasks generally include editing and preparing fees and costs/payoff/reinstatement quotes, maintaining paper and electronic files, correspondence, updating client systems, fielding calls from clients, borrowers and other outside parties. The position requires substantial coordination with other legal assistants and attorneys in multi-disciplinary team environment.
DUTIES & RESPONSIBILITIES:
- Drafting, preparing, and formatting fees and costs, payoff and reinstatement quotes to be sent to clients, borrower and other outside parties.
- Ensuring the effective and timely delivery of outgoing mail, messenger deliveries, overnight deliveries, and facsimiles.
- Fielding calls from borrowers, clients, and other outside parties in a courteous and effective manner.
- Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
- Developing and maintaining congenial relationships with business associates and clients.
- Consistently and accurately updating the firm’s internal case management system, as well as all clients systems.
- Reviewing title reports and recorded documents.
- Providing exceptional customer service to clients at every level of interaction.
- Proofreading the legal documents as required.
- Providing support to attorneys in a high volume, time sensitive atmosphere.
- Providing regular and timely client status updates, as well as continual follow-up on outstanding documents and or services. Coordination with title contacts to complete outstanding tasks such as recordings and retrieval of missing documents.
- Assisting with check down of closed, active, and hold files including forwarding invoices of foreclosures fees and costs, creating chronologies, and retrieving documents.
- Backing up the reception desk when needed.
- Performing other duties and responsibilities as needed.
This job does not require supervisory responsibilities.
EDUCATION & WORK EXPERIENCE:
- Minimum of a High School Diploma; preferably an Associate’s Degree in legal services or Finance.
- Preferably at least 2 years of relevant work experience.
KNOWLEDGE, SKILLS, & ABILITIES:
- Must have excellent verbal and written communication skills.
- Must be committed to providing exceptional customer service.
- Ability to communicate courteously and effectively with borrower, clients, attorneys, other internal employees, and outside parties.
- Must be able to work with others in a congenial and team-oriented manner.
- Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
- Ability to read and write at a high level for proof reading and editing purposes.
- High-level proficiency in MS Office suite.
- Proficiency in internet research activities.
- Familiarity with case and document management software
- Experience with client systems such as Loansphere, Lenstar, Clairfire, Tempo, Vendorscape and others is preferred.
- Good understanding of the legal process surrounding foreclosure preferred.
- Experience with review of title reports and identifying chain of title issues preferred.
- Ability to proficiently operate computer, fax machine, scanner, photocopier, typewriter, and telephone is required.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit, talk, or hear. The employee is occasionally required to stand, walk, use hands to finger, handle, or feel; reach with hands and arms, and stoop, kneel, or crouch The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job: Normal office working conditions, with quiet to moderate noise level within the work environment.
We offer a comprehensive compensation package, which includes a salary commensurate with experience and accomplishments.
If you possess the requisite qualifications, and are seeking the challenge of working in a growing firm, please submit your resume in confidence.
All applicants applying for U.S. job openings must be authorized to work in the United States.
Because of the high volume of calls received, only qualified candidates will be contacted for consideration.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.