This Team Lead position will help train and oversee the daily operations of a team handling mortgage default servicing referral and intake related work. Candidate must have previous experience in a lead role in the mortgage servicing field. Loss mitigation experience preferred.
TEAM LEAD RESPONSIBILITIES:
- Work closely with Supervisor and Manager to lead team while contributing to workload.
- Position comes with future growth potential.
- Help direct and manage employees through leadership and coaching, including performance measurements.
- Actively manage reports to confirm files are being processed according to legal requirements, firm policy and client guidelines.
- In addition to the Team Lead Responsibilities listed above, team responsibilities include:
- Mortgage referral and intake related tasks.
- Document scanning, copying and mailing.
- Consistently and accurately updating case management systems.
- Retrieving and responding to a variety of clients and internal firm requests via phone or email.
- Learning basic legal documents and terminology.
- Ensuring timely, courteous, and thorough responses to a heavy volume of email correspondence.
- Providing exceptional customer service to clients at every level of interaction.
- Providing support to attorneys in a high volume, time sensitive atmosphere.
- Providing reception, answering and routing calls.
- Maintaining strict confidentiality of client and borrower information and firm processes.
- Performing other duties and responsibilities as needed.
- Ability to carry 10 pounds or more.
KNOWLEDGE, SKILLS & ABILITIES:
- Must have excellent verbal and written communication skills.
- Must have proficiency in MS Office suite.
- Must be committed to providing exceptional customer service.
- Must be able to work with others in a congenial and team-oriented manner.
- Must be self motivated.
- Must possess exceptional organizational skills; the position requires the ability to multi-task and be adaptable to continual change.
- Must have excellent attention to detail.
- High school degree required.
- College degree strongly preferred.
- Must have recently graduated from college or have 2-3 years’ of relevant experience.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to sit for extended periods of time.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Normal office working conditions. The noise level in the work environment is quiet to moderate. This is a full-time position Monday through Friday 8:00am to 5:00pm.
NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties to meet the ongoing needs of the organization.
We offer a comprehensive compensation and benefits package, which includes a salary commensurate with your experience and accomplishments.
If you posses the requisite qualifications and are seeking the challenge of working in a dynamic, growing firm, please submit your resume. Resume submissions will be considered confidential.
All applicants applying for U.S. job openings must be authorized to work in the United States.
**Because of the high volume of calls received, only qualified candidates will be contacted for consideration***
Because of the high volume of calls received, only qualified candidates will be contacted for consideration.